Frequently Asked Questions

HOW MUCH DOES DELIVERY COST?

We offer free UK delivery on all orders.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive tracking information. You can also use the Track Your Order page in our website footer.

HOW LONG WILL DELIVERY TAKE?

Estimated delivery times are displayed during checkout and may vary depending on the product and destination. Tracking updates will be provided after dispatch.

CAN I RETURN AN ITEM?

Yes. We accept eligible returns within 30 days of delivery. Items must be unworn, unused and returned in their original condition. Please read our Delivery & Returns page for complete instructions.

HOW DO I CHOOSE THE CORRECT SIZE?

Please check the size guide shown on the product page before ordering. Measurements can vary between different products.

CAN I CHANGE OR CANCEL MY ORDER?

Contact us as soon as possible after placing your order. We will try to help, but changes or cancellations cannot be guaranteed once processing has begun.

WHAT PAYMENT METHODS DO YOU ACCEPT?

The available secure payment methods will be displayed during checkout.

HOW CAN I CONTACT ELLIS & BROOKE?

Please use our Contact page. Our customer-service hours are Monday to Friday, 9 AM to 5 PM.